Lloyds with Callsign: Associating a bank with issuing an identity assurance credential that allows access to government services – concluded

Banks have long been the holders and guardians of personal information relating to their millions of customers such as name, address, phone numbers, financial history, etc. Moreover they go through rigorous verification processes to ensure this information is accurate and that their customers are who they say they are. As digitisation of daily life continues to develop at a pace, including the growth of mobile banking, it seems natural for banks to examine ways in which they can help their customers to access a range of services in a way that is safe, secure and convenient for the individual, and provides accurate and trustworthy identity data for the relying party.

This project examined in a short, agile discovery process, a circle of trust between the customer, their bank and Government and how this can be applied to everyday digital transactions. By linking services between the bank and Government how does the customer react and is trust maintained? Is a circle of trust possible and if it is, does it hold benefit for all parties?

Lloyds Banking Group and Callsign delivered this project.


Learn about the results in the White Paper.