Customers of Norwegian banks have a very simple experience for opening a bank account. A customer can use a ‘Bank ID’ digital identity issued by one Norwegian bank to open orlogin to a bank account with any other Norwegian bank. They can also use it to access public services. When Norwegian move overseas for work or education they expect opening a bank account to be almost as easy as it is at home. This is not the case. This project paper looks at the journey of opening a current account in the UK and reflects on how new UK and EU Initiatives on digital identity might create a simpler life for the customer and reduce the overheads for the banks.
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