Paper Abstract:

Paper Details:

This Alpha project took a typical local government service – applying for a Blue Badge (disabled parking badge) – and demonstrated how it could be radically transformed from a process taking several weeks to one taking a few minutes.  Warwickshire County Council, Department for Work and Pensions, Mydex, Verizon, Northgate Public Services and Government Digital Services collaborated on this project.

Published:
August 2015

Authors:
Rob Laurence, Innovate Identity and Ian Litton, Warwickshire County Council

Download PDF